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Trade conditions

Before the order is sent to Karen Noe Design, please read the terms of trade.
Terms and conditions

They apply to private trade in the webshop. Everyone trading here must be at least 18 and have a valid payment card.
Terms of delivery
Once your order is received, an order confirmation is sent to your e-mail. Usually, the order will be shipped within three business days. If the product is sold out, we will inform you of changed time of delivery by e-mail.


Reservations are made as to printing errors, price adjustments and products sold out.
Payment methods
You can pay with the following types of card:


Dankort, Visa, MasterCard, Maestro, JCB, American Express
The payment transaction takes place through PBS (Payment Business Services) and Pay Dandomain. PBS and Pay Dandomain are recognised operators of electronic payments and certified at the highest security level.
The payment is transferred to our account when the product is sent.
VAT
All prices in the webshop are inclusive of 25% VAT, but exclusive of freight. The VAT is adjusted automatically if the order is delivered to a country outside the European Union, the Faroe Islands, Greenland and Iceland.
Shipping and delivery costs
The webshop automatically adds to an order the following freight costs for packages sent by GLS or UPS (all prices are stated in DKK):
Skemaet er oversat:
Country Letter, maximum 100 g 0-2 kg maximum 5 kg 0-20 kg
Denmark - Pakkeshop (parcel shop)               42,-
Denmark - private address           27,-           55,-
The Faroe Islands:                     300,-          350,-
Greenland                                 300,-          350,-
Germany                                                      86,-
Sweden                                                      104,-
Norway                                                       148,-
Belgium                                                      104,-
France                                                        125,-
The Netherlands                                          104,-
Finland                                                       110,-
United Kingdom                                           130,-
Austria                                                         86,-
Spain                                                          136,-
Italy                                                           142,-
Switzerland                                                 165,-

Country Letter maximum 100 g 0-2 kg maximum 5 kg 0-20 kg
Denmark - Pakkeshop                                   42, -
Denmark - Private address            27, -         55, -
Faroe Islands                              300, -       350, - 
Greenland                                  300, -       350, -
Germany                                                    86, -
Sweden                                                     104, -
Norway                                                      148, -
Belgium                                                     104, -
France                                                       125, -
The Netherlands                                         104, -
Finland                                                      110, -
United Kingdom                                         130, -
Austria                                                       86, -
Spain                                                       136, -
Italy                                                         142, -
Switzerland                                               165, -

The shipping costs for parcels outside Denmark are UPS prices for parcels, irrespective of size. Orders in Denmark are sent by GLS, and the price is irrespective of size.
For insurance purposes, orders are always sent as parcels outside Denmark. However, recipes can be sent as letters.
Parcels in Denmark are sent without distribution, which means that the parcel must be fetched at a post office, in a post shop or in Pakkeshop. If you want that the order is delivered at your address, there is a supplement of DKK 13,-
Customs duty
Please note that there may be customs duties and fees on your order if it is to be delivered in a country outside the EU. You must pay for these costs yourself. The customs rules vary from country to country, so please contact your local customs authorities if you are in doubt.
Cooling-off right
A 14-day cooling-off right in relation to the products is granted calculated from the date of receipt. The product must then be returned in the same condition and quantity as the product received. Once the return has been approved, the entire amount is refunded, but not the return postage.
Exemption: Please be aware that the cancellation right lapses when the product is digital content which is not delivered on a physical medium (e.g. PDF files sent via e-mail).
Please inform us by e-mail if you want to return a product. Send your e-mail to noe@karen-noe.dk. Please state clearly which order number applies, and the number of the bank account that the amount is going to be deposited in.
Screen reproduction/colours
NB: Screen displays do not always have the correct colour. Just like colours change in natural light, the screen display may also vary according to the colour of the product.
Complaints and return of products
If there are errors in the delivery or the product is not complete or damaged, you have two years of warranty. Please inform us in advance by e-mail, noe@karen-noe.dk, before you return the product.

When the complaint is acknowledged, we pay the freight costs and the content of the delivery.
In case of disagreement, we follow the rules and guidelines of Danish consumer legislation. We do not receive parcels that have been sent cash on delivery. Return of products without defects takes place at your own expense.
If the product is not collected.
If receipt is refused and the product is returned to us, we do not refund shipment and return costs.
Contact and return address
Karen Noe Design

Søndergade 23
DK-7171 Uldum
Denmark
Tel. + 45 75 67 97 33

E-mail: noe@karen-noe.dk
VAT No: DK1332 1841

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